Connected. Automated. Unified. We spoke with Companion Systems Platform Experience Manager, James Camenzuli, on how you can provide clients easy access to the progress of their own home by seamlessly integrating Constructive Customer Portal and Onsite Companion.
Transforming your data with integration
More and more, clients are expecting to be able to engage with their builders through digital channels and self-serve information from various devices at times most convenient to them. The drive to create better digital platform experiences has become a key focus for builders as they seek new ways to engage with clients and exceed customer service expectations.
The challenge for builders is around how to reuse data and trigger timing through automation to deliver digital communications quickly via a Customer Portal, without chewing up resources.
This is where integration comes in: a way to connect data sources utilising existing capabilities and information and exposing them in a consumable, client-friendly way to avoid double-handling.
Onsite Companion, a highly regarded end-to-end project workflow, contact relationship and document management solution for the construction industry, integrates smoothly with Constructive Software to automate client communication processes and improve Customer Experience.
Let’s look at the benefits of combining the two software applications with integration expert, James Camenzuli, Platform Experience Manager at Companion Systems.
Improved communication
“Integrating OnSite Companion and Constructive improves communication between builders and their clients by providing a single, digital platform for sharing build updates, as well as a place to make their Selections,” says James.
“This really helps reduce miscommunication and errors and ultimately leads to a smoother build, improving the builder’s reputation and creating an excellent customer experience for their clients.”
Enhanced efficiency
“The future of the digital building process is composable, connected and automated. By using Onsite Companion and Constructive together, builders can become adaptable and resilient, saving time and reducing manual mistakes which then improves overall efficiency, reduces operational costs and can increase profitability,” advises James.
“Overall, the integration provides a complete, digital end-to-end solution for managing residential construction projects — from initial Selections all the way through to project completion.”
Clients can self-serve everything about their home build
“Integrating OnSite Companion and Constructive allows customers to ‘self-serve’ information – photos, documents, what’s happening right now on their build and what’s coming next, keeping each client informed automatically and taking the pressure off builders to respond in a timely manner,” says James.
Go paperless: Customers can see and download documents, such as contract plans, variations and handover packs — all pulled automatically from OnSite Companion for one source of truth.
Provide visual updates: Make photos stored in OnSite Companion instantly available to clients, providing peace of mind during the construction phase.
Check in when it matters: Drive automated, milestone-triggered surveys, (and ensure completion via integrated reminders), to make sure you’re delivering excellent service.
Communicate better: Make sure no request or question from your clients is missed with tracked and actionable communications.
“Because customers have real time access to updates on their build project and can communicate with their builder through a single platform, misunderstandings and miscommunication are reduced, ultimately leading to a smoother construction process.”
Reduced pressure on builders
“It’s easy, with convenient access. With Constructive, customers can access the platform any time, from anywhere and on any device with an internet connection,” explains James. “It’s more convenient for clients to make their Selections, view build updates and communicate with you — rather than having to get on the phone, email their consultant or visit a colour Selections studio, which equates to less interruptions and incoming enquiries.”
Streamlined Selections, online
“With the Customer Portal, customers can also easily make Selections for their new home online and see how their choices will look in real-time in 3D,” says James. “This can help reduce the need for multiple rounds of revisions and ultimately speed up the process.”
A customer-centric workflow
A client-centric approach can also improve efficiency, reduce costs and improve profitability. James agrees involving your clients in the process throughout their home-build journey can bring several benefits.
“By involving the client throughout the project process, you can establish better communication, which builds trust and transparency with your client,” advises James.
“The Customer Portal creates a personalised client experience, increases engagement and makes the client feel more involved in their build, leading to increased satisfaction and positive reviews and referrals.”
“By streamlining your internal processes and providing a satisfying client experience, you can build long-term relationships and increase the likelihood of repeat business,” says James.
“Ultimately, a client-centric workflow leads to increased client satisfaction, a successful construction business and a positive reputation in the industry.”
Ready to embrace integration?
Systems integration is important if you want to give clients a reliable and transparent experience in accessing the progress of their own home. Constructive and Onsite Companion provide a seamless gateway to transfer build progress updates directly into a client-friendly dashboard without double-handling any information.
