With every detail thoughtfully considered, multi-award-winning PIQUE and Fox Modular homes are expertly designed and redefine what’s possible in modular building design. Providing a seamless and informative building experience for their clients is an embedded part of their renowned customer service. That’s why they turned to Constructive Software’s Online Selections platform to keep customers organised and updated throughout the building process.
High quality as standard
Continually at the forefront of design, new technology and customer service excellence, PIQUE and Fox Modular have refined their processes to make the building journey stress-free and simple. High quality comes as standard to all clients, in both construction and customer experience.
“As many of our clients are remote and unable to visit suppliers to see products, we wanted to provide them with as much information as possible to make the selections process easy,” says Renee Morrell-Brown, General Manager of PIQUE and Fox Modular.
“Having used Constructive before, we knew the platform would enable us to provide consistent and regular information to our clients throughout the build process.”
Selections online, anytime
PIQUE and Fox Modular clients can browse and select products and finishes for their new modular home digitally, on any device, at times that suit them ahead of their selections meeting. This access to information has paid major dividends.
“The efficiencies in pre-start have been evident,” Renee notes. “Clients are definitely more organised and informed and have already made most of their selections by their meeting.”
Consistent communications
One of the most valuable aspects of Online Selections for PIQUE and Fox Modular is the automated communications that gently nudge customers through each stage of the selections journey.
“The regular notifications sent to the clients at different stages of the process are a favourite feature,” Renee says. “They are consistently receiving a flow of information which is important for customer experience during the building process.”
Beyond streamlining the selections process for customers, the software has also enhanced internal consistency. “It’s natural for the level of customer service and information provided to a client to vary amongst a team,” Renee explains. “Constructive ensures all of our clients are receiving the same high standard of communication and regular updates.”
Support for success
Throughout the implementation, PIQUE and Fox Modular have worked in partnership with their Client Success Manager, Emma Lord. “Emma has been brilliant and very patient while we implement the different aspects of Constructive,” Renee says. “We really appreciate the customer support.”
By utilising Constructive, PIQUE and Fox Modular have enhanced their already renowned customer experience reputation with technology that delights clients and promotes an organised, transparent selections experience, from start to finish.
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