Learn about Constructive’s comprehensive Support Portal, your one-stop destination for simple, step-by-step tutorials, troubleshooting advice, proven strategies and individualised assistance. All our collective knowledge in one, convenient place for you to browse articles, find answers and ask questions.
Register
First, make sure you register for access to the Constructive Support Portal.
Go to the Support Portal and click the Sign Up With Us button.
Enter your details and tick the I’m not a robot CAPTCHA box to register.
Constructive’s Support Portal contains three main sections:
1 Solutions — Your go-to Knowledge Base for help with basic set up to advanced features.
2 Forums — The place for Product Library updates, Release Notes, Building Insights blog articles and Feature Requests
3 Tickets — Individualised assistance from our Support team
Let’s take a look at what’s inside each area.
1 Solutions
Constructive Knowledge Base articles are for everyone. Whether you’re new to Constructive and needing some guidance, or you’re an experienced user looking for advanced tips, this is the place to find walk-through tutorials, with informative imagery and videos, to immediately help you work through whatever you need to do.
Here’s what you can expect to find inside the Constructive Knowledge Base:
General
- Client & User management
- FAQ
- Email Subscriptions / Notifications
- Settings Help
- Job Contacts
Selections
- Client Selections
- Selections Admin
- Pricing
- Selections FAQ
- 3D Selections
Customer Portal
- Progress
- Photos & Videos
- Documents
- Customer Surveys
- Portal Dashboard
- Emails
- Portal FAQ
- Messages
Intelligence Reporting
- Reports
Company Specific Notes
- Notes relating specifically to your company around Job Criteria, Communications, Trigger Stages and Integrations.
2 Forums
The Constructive Software Support Forums exist for you to connect and collaborate on all things Constructive, stay informed of the latest product information, be inspired by customer stories, tips and tricks and expert strategies as well as the opportunity to contribute to the direction of Constructive with your own ideas for improvements and new features.
Product Library updates Updates and information from our Product Library suppliers: new ranges, name updates, discontinuations and more.
Product Updates Keep on top of the latest and greatest Release Notes detailing new features and fixes.
Building Insights blog articles Building industry-focused customer experience inspiration, product deep dives, customer stories and actionable, expert tips.
Feature Requests Have an idea to improve Constructive? Post your suggestions here for potential inclusion in future product releases.
3 Tickets
If you can’t find the answer in the Solutions Knowledge Base and need personalised assistance for a specific issue, our Support Team monitors tickets daily on weekdays to have your ticket addressed as soon as possible.
Simply click New Support Ticket, fill in your information and then describe your issue in as much detail as possible — you can include screenshots here to help explain, too.
Once submitted, you can keep track of your ticket’s progress with real-time status updates while our Support Team swiftly resolve any issues. We’ll keep you informed every step of the way, from initial submission to resolution.
Make your experience with Constructive as smooth and productive as possible. Whether you’re looking to improve your Constructive know-how, find answers to your questions, or keep up with the latest releases, the Support Portal is your 24/7, go-to resource.
